Creating a good patient experience is the focus and mandate of the Chief Experience Officer at the Cleveland Clinic, one of the world’s top-rated medical facilities. In this talk, Bridget Duffy shows the theory and practice of patient-centered care, including an on-stage demo of an innovative patient gown.
Gel Health will explore the patient experience in a variety of organizations and companies. They’re having a conference Gel Health. It will be held on Thursday and Friday, October 22 and 23, 2009 at Scandinavia House, Park Avenue and 38th Street in Manhattan, New York. Check out their website for further information