Empathy and patient experience

Found this excellent video on CasesBlog, with advice for doctors and reactions on twitter.

CEO Toby Cosgrove, MD, shared this video, titled “Empathy,” with the Cleveland Clinic staff during his 2013 State of the Clinic address on Feb. 27, 2013. The video relates to any person – not only patients and physicians. It’s so worth it 4 minutes of your time