Patient doctor relationship: Self Disclosure
An example of disclosure is written in a comment on a recent post by Vicarious Therapy (see comments on empathy). Her pdoc tells her he has Multiple Sclerosis. Apparently the pdoc figured that in this treatment on this moment disclosing his illness was appropriate. Several apparent reasons might contribute to the disclosure. MS has an unpredictable course, symptoms might become visible, his patient was worried.
Another example was from a GP, talking to a patient. The patient was asking how he was doing. The GP disclosed his concerns about his son suffering from Hodgkin Lymphoma. The patient comes up with a certain nutrient he always gave his children who were never ill. Talks about the good health of his family all due to the use of this nutrient leaving the GP in a state of restrained rage.The GP feels neglected by the remarks of his patient, not been given any consolation what so ever.
What is self disclosure?
Physician self disclosure is when the physician shares personal information and/or professional experiences. Personal experience includes statements about the physician’s own family members, living situation, health problems, travel experience, feelings, and political beliefs. Professional experience includes statements about the physician’s practice conditions and interactions with other health care professionals or patients.
The most common mistake in using self disclosure is that the self disclosure is focused more on the physician’s than the patient’s needs. That is also the difference in the two examples above.
Longer disclosures interrupt the flow of information exchange and expended valuable patient time in the typically time pressured primary care visit.
Sharing strong beliefs or emotions without understanding the patient’s perspective seems risky; a practitioner may unknowingly infuse the dialogue with his or her needs without carefully tying them to the patients’ needs
Other pitfalls in self disclosure e.g when the physician discloses he also has that illness might run the risk of premature reassurance or advice without fully understanding the patient’s experience.This can paradoxically raise patient anxiety. It may also increase the chance of a misdiagnosis if the physician does not distinguish the patient’s clinical situation from his or her own.
In a recent published descriptive study using sequence analysis of transcripts of 113 unannounced, undetected, standardized patient visits to primary care physicians, the authors came to the following conclusion:
There was no evidence of positive effect of physician self disclosure; some appeared disruptive. Primary care physicians should consider when self-disclosing whether other behaviors such as empathy might accomplish their goals more effectively. There are other ways in showing your human side such as with consolation, empathy, compassion and understanding.
Now I am not saying self disclosure is inappropriate. There is always some kind of self disclosure, the photo’s on your desk, the way you dress etc. The most important thing about self disclosure is as little as possible. The next question with self disclosure is how much and always to the benefit of the patient, not the doctor.
What do you think about self disclosure, let me know in the comments
The next post in this series will be next week Wednesday July 30th.
Related posts on this blog in this series:
Can we teach empathy
Consolation reduces stress
Empathy
MacDaniel, S.H. (2007). Physician Self-disclosure in Primary Care Visits. Archives of Internal Medicine, 167, 1321-1326.
July 25, 2008 @ 8:59 pm
Hi Dr. Shock,
I never explained WHY my pdoc disclosed he has MS. I have been noticing for sometime (the past few months) that he has not been well. He looks exhausted, stopped riding his bike to work (he used to ride even in the snow, and I often saw him coming into the hospital in bike gear). He looked sick, had lost weight and seemed frail. I began to panic, because that is exactly what happened to my Mom right before she was diagnosed with pancreatic cancer; an illness that killed her three months later.
Then one week he cancelled our appointment. He NEVER does that. He is always predictable, available, consistent and always there and on time. So I really began to panic. Before the next session I had visions of him dying going through my head. I was terrified I was going to lose the one person I trusted; just like I had lost my Mom.
So in the next session I politely asked Dr. X if he was okay, and explained that I was concerned about him. He knows that if he had lied to me it would have destroyed all the work we have done to help me learn to build trust in him (and therefore in others). Plus, because of MS’s unpredictable course it may be that he needs to be of work for periods of time. We needed to set up a plan, and find someone else to help me in the interim if he is off.
He is sick again this week, and my appointment was cancelled. I am worried for him, but had he not told me what was going on, and explained he would help me with a back up plan I would have been even more worried for both of us.
This whole situation is devastaing. I care for him as much as I care for anyone in my family. I feel helpless, because the boundaries of therapy leave me seperated from reaching out to him while he is away, and I respect his privacy and those boundaries. However, when you have been in longterm therapy with such an incredible and compassionate therapist and pdoc it really is hard to not be able to help them, or reach out when thery are unwell.
Generally Dr. X. Is a blank page and discloses very little about himself; a trait I think is important to me, because he becomes anyone I need him to be in my sessions. It helps me work through patterns and issues in the moment with someone I trust.
In this case though I cannot see how he could not disclose this information without me (and probably his other patients) becoming increasingly worried and concerned. At least now I know WHY he cancelled our appointment, and I know he still values our therapeutic alliance and I know he will not simply abandon me. I am praying he will be okay, because he is an incredible person and deserves to live a full and happy life; but also because I need him. He has helped me move forward and into a much better existence. He has helped me both survive my depression, and learn to create the life I want and need, in spite of a mood disorder that seems comletely resistant to other treatments. I know I will never find another pdoc with whom I can connect on such a spiritual level.
July 25, 2008 @ 9:26 pm
For both of you stay well and take care!
Dr Shock
MedBlogs Grand Rounds 29 July, 2008. ‘Why do we do it?’ at edwinleap.com
July 29, 2008 @ 8:26 am
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July 30, 2008 @ 6:50 am
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August 11, 2008 @ 1:50 am
Doctor self-disclosure is a sticky area for me personally as a patient. I can think of several situations where it made all the difference, a couple that were just plain Too Much Information, and a few that were neither here nor there. A few examples:
– My psychiatrist cancelled an appointment on me on a day that I *really* needed to see him. I was angry, frustrated, and felt let down. When I did get in to see him (two days later) it turns out he had an emergency root canal. Then I understood that he didn’t bail on me to go golfing with his buddies or because he couldn’t stand the thought of having to deal with me in his office. Were I a better person, I could have given him the benefit of the doubt and assumed he had a very good reason. But I had no idea and all sorts of possibilities, most negative towards him or me, dominated my thoughts. Self-disclosure helped a very tense situation.
– On the other hand, my therapist and I got into a discussion that quickly took not only a political turn but also a religious one. And it turns out he has some VERY different beliefs than I do. While he was not judgemental or critical or disrespectful or pushy in *any* way, shape or form, I am still uneasy now about bringing up religious beliefs that I know are contrary to his. Self-disclosure got in the way here.
– I feel very comfortable with my pediatrician – we have been with her since she began her practice. My oldest son was the first newborn in her practice. We’ve been with her with 13 years. This last visit with one of my other sons, I was frustrated about trying to manage his medical condition. She laid out our plan of attack including contingency plans and I felt much better. Then she told us how her own son has the same condition and they have it under control. I felt better because if it can happen to her, it probably isn’t all my fault (as a bad mommy, etc) that my son has the problem. Also, she managed to get her son’s issue under control which inspired faith that we could get my son’s condition controlled too. But if she hadn’t told us about her son, I still left the appointment with a plan and reassured compared to when I came in. So her *not* telling me wouldn’t have caused any harm.
So… self-disclosure isn’t always good or always bad or even easily discernable between the two. I don’t envy professionals that must decide quickly, on the fly, whether to say something or not. For me, I would much prefer a doctor err on the side of telling me than not. Even the religion thing with my therapist had some good effects and has a lot of potential for learning experiences from it.
August 11, 2008 @ 5:47 pm
Self disclosure is a complicated matter. Another important aspect about it is the context. To me there is a large difference between self disclosure in psychotherapy (psychodynamic forms) and self disclosure in a relationship as you mentioned with your pediatrician.
Your examples also show the ambivalence in this matter.Thanks and regards Dr Shock
June 11, 2010 @ 3:34 am
Thank you for a very insightful posting that brings out both the possible negative effects and advantages of self-disclosure. As someone who has struggled with undiagnosed PTSD for years I found the coldness of CBT in some ways more damaging than helpful, now i have an expert who treats me as a whole human and also displays positive emotions and lets me know where he is coming from, without treating me as a therapist. I think the point about the patient’s needs being paramount is crucial, but the therapist certainly does not need to adopt the role of totally neutral objective observer or provider of god-given unassailable truths – unfortunately some health practioners are damaged goods themselves or lacking in empathy and insight and disclosure in these cases can be very damaging – a lot gets down to practioners being taught empathy, perspectives including gendered ones of both clients and themselves and whether or not they are good at reading people and the effects of their approach and what they say on their clients